Hasta La Creative!

Publicis Seattle has a new campaign for family-owned tire chain Les Schwab, highlighting the company’s dedication to customer service (according to a Benenson Strategy Group brand tracking report, its customer service rating is higher than Zappos and Nordstrom).

For the campaign, Publicis Seattle created two television spots based on real-life customer stories. Each spot features the customer reading their letter to Les Schwab, praising the exceptional customer service they received. In “Nanny,” for example, a woman tells the story of how her car broke down on her way home from work. She knocked on a door asking for help, and the man who answered happened to own a local Les Schwab. He fixed her car, without pay, and she was quickly on her way. The other spot, “RV Weekend,” takes a similar approach. The spots will air across western US markets including Washington, Oregon, Idaho, California, Utah, Nevada, Colorado and Montana. (more…)

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